If you have the TP19H instant read thermometer and it is only showing dashes on the display, it most likely means your device is defective and needs to be replaced.Please contact us with your order...
If your thermometer is only showing dashes on the display, it can mean either the probes are not inserted fully or the device is not paired properly. Please try re-inserting the probes firmly and r...
Is your probe reading HHH, LLL, --- or is it no longer reading accurately? Please read error explanation and resolutions below!If the probe reading HHH, please try removing it from the device and f...
If you replaced the batteries in your device and it is still dead and not powering on, please double check the new batteries to make sure they are inserted firmly and against the correct polarities...
If your device is missing segments from the display or appears to be very hard to read like in the pictures below, your device is defective and will need to be replaced. Please Contact Us with a p...
Is your device not sending alerts / notifications to your phone? Here's why!The main reason your device is not sending alerts to your phone is because the APP is closed. Unfortunately, the app will...
If your remote sensor is no longer charging, pairing or has been physically damaged, you may be entitled to a replacement.Please Contact Us letting us know how the device was damaged, along with ou...
Is your screen / display flashing? Is it blank even after replacing the batteries?Your device is most likely defective and it will need to be replaced.Please Contact Us letting us know how the devi...
Our Bluetooth Indoor Hygrometer's share many similarities such as accuracy, temperature/humidity range and the APP it uses but there are a few minor differences to accommodate all of our customers ...
Are your probes or device no longer working? Do you believe them to be inaccurate? This article will go over how to properly test them to see if they are accurate and how to proceed to receive a re...